Elunow care services are used by people who need help with personal care and home care for a wide variety of reasons.
We conducted a small survey with our team and all asked the participants in the Elunow pilot project for feedback on the use of the online environment and services provided by our prototype. We are very grateful that Katrin agreed to share her family story.
Please tell us your story?
After my husband received a diagnosis of ALS in 2018, we managed to do cope ourselves for about 2 years. I was working three days a week at the time. I made my husband ready-made food during the day and he was home alone until I came from work. Our children and their families used to step in if absolutely necessary.
ALS is a nerve disease that causes muscle wasting, called amyotrophic lateral sclerosis. It usually occurs in the 50s and is much more common in men than women. The disease affects the spinal cord and longitudinal nerve cells, significantly impairing the performance of intentional movements. By its nature, ALS is an ever-worsening disease.
Why did you make the decision to get extra support?
As the disease worsened, My husband had less and less strength. Since I couldn't lift him to take him to the shower, I started looking for outside help in January.
Caring for someone else takes time and
requires skill. Elunow caregivers are trained to use the right safety
techniques for both the client and themselves when lifting and are available
daily from 8 am to 11 pm.
How did you discover Elunow?
I was searching for information in the internet and came across Elunow, which was simple to use and offered the specific care I needed, in my local area, at a sensible price. We had some initial issues setting up and paying for our first booking, but customer support offered her help by phone and e-mail and after that, everything has run smoothly.
Elunow securely connects people needing care and assistance with qualified and experienced, local in-home care providers with the right skills and availability. Just answer a few simple questions about the care you need, where and when you need it and we’ll match you with qualified and available caregivers in your local area. Elunow uses the same secure payment gateway for online payments as many other well-known companies and you can make payments using a variety of debit or credit cards. For your peace of mind, payments are only taken after the care visit has taken place and all care services have been provided.
How’ve you found the Elunow service?
Since January, we’ve booked several caregivers, who have always provided a great service. It's good that such people exist. In recent weeks, we’ve chosen one caregiver who we’ve begun working with more regularly.
What recommendations would you make to other families in a similar situation?
In a similar situation, I’d definitely recommend people look for help and support early. Caring for a family member is challenging but our loved ones need us to be strong, so let the experts provide the extra help you and your family need.
Happy customers are the best inspiration for the Elunow team. We want to reach everyone in need and offer the opportunity to live a full life independently in your own home!